Role purpose:
Ensure proper communication of revenue leakage incidents to all stakeholders, from detection through resolution. Participate in the design of new M-Pesa products, ensuring the implementation of security and fraud controls to prevent loopholes that could lead to revenue losses or unnecessary costs, and verify the integrity of existing systems.
Key accountabilities and decision ownership:
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Regularly review and ensure that published tariffs are accurately configured in Vodacom M-Pesa systems.
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Perform quality assurance testing on processes and system changes that affect the recording, processing, and billing of revenue-generating events.
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Identify, prevent, and monitor potential failures in revenue cycles by implementing internal controls based on industry best practices.
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Conduct regular reconciliations and gap analyses of revenue and cost streams, including products integrated with third-party partners.
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Lead the M-Pesa Revenue Assurance team, ensuring high performance and developing the team to handle new techniques and tools in the revenue assurance field.
Core competencies, knowledge, and experience:
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Strong attention to detail, with the ability to analyze granular information and assess its broader impact.
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Excellent analytical skills.
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Solid blend of technical/engineering and financial skills.
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Advanced negotiation skills and problem-solving capabilities.
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Good business and technical acumen, with clear understanding of revenue cycles and underlying technologies.
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Positive attitude, proactive mindset, and motivation toward work and deliverables.
Must-have technical/professional qualifications:
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Degree in areas such as Finance, Business Administration, IT Accounting, Technology, or Engineering.
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Knowledge of revenue assurance methodologies.
Key performance indicators:
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Achieve the defined targets for revenue loss prevention and margin value creation through maintaining existing M-Pesa controls and designing new controls to be implemented.
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Identify opportunities where Revenue Assurance can add value, engage with business leaders to drive improvements in processes and systems, and clearly communicate the function’s mission and strategic plans in quarterly updates.
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Participate in projects involving machine learning, advanced analytics, and predictive models for revenue assurance and fraud management, implementing the “control by design” concept.
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Promote increased automation, machine learning, analytics, and intelligence in M-Pesa assurance, proactively focusing on detection, prevention, and protection of revenue margins.
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